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Cleaned pins now no screen

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‎08-04-2018 20:43

‎08-04-2018 20:43

My 4 month old Versa has stopped keeping a charge for more than 4 hours. I read a few posts which said clean with alcohol. I did. Aftet, I saw 100% from charging, I got vertical lines. I reset. Lines. I charged again . Nothing but the green light on the back. I reset. Nothing  

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‎08-04-2018 21:36 - edited ‎08-04-2018 21:36

‎08-04-2018 21:36 - edited ‎08-04-2018 21:36

I'm afraid that's Fitbit's screen of death. You can try to discharge it completely and charge again, but any lines, flickering or black screen signals demise. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎08-05-2018 07:29

In response to Marrrmaduke

‎08-05-2018 07:29

Do you know if fit bit does anything or am I stuck? This is ridiculous! I barely use the apps or functions and I jog about a mile a day. I definitely didn't overuse or abuse it. 

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‎08-06-2018 00:02

In response to Djjj

‎08-06-2018 00:02

I know some people had similar issue (though not after cleaning with alcohol) and they simply requested a replacement. At this point I think it's best to contact customer support for a new watch. 😔

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎08-06-2018 02:23

In response to Marrrmaduke

‎08-06-2018 02:23

Hi @Djjj.

 

As @Marrrmaduke suggested, it would be best to contact customer support at this point. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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