Clock face and app issues

[SunsetRunner]

Have versa about three weeks, endless issues with the app and watch no help or acknowledgement from admin or Fitbit, sent several emails, my $200 would have been better spent elsewhere.Clock face error for three days and app not responding for two days a week before, simply fed up and will be sharing this with my customers and B2B partners.

Moderator edit: subject for clarity

[SunsetRunner]

No one thing in the versa works, Fitbit please,my customers, family and friends money could have better spent on a Garmin or Samsung, customer service is absolutely horrible.

[ACG]

Hello @SunsetRunner

Not happy to hear about all your problems. I set mine up last week and it has been running flawlessly. 

Post some of your problems on here and we can probably walk you though most of them 

There is lots of user knowledge on here. 

Please be paitient as we are volunteers on here and don't get paid for helping people like you. 

Cheers @ACG

[ACG]

Hello @SunsetRunner

Seems like you posted twice on the Versa forum. 
We are not happy to hear about all your problems. I set mine up last week and it has been running flawlessly.
Post some of your problems on here and we can probably walk you though most of them
There is lots of user knowledge on here.
Please be paitient as we are volunteers on here and don't get paid for helping people like you.
Cheers @ACG

[SunsetRunner]

Hi thanks,I had no response form the pho e app last week,when that came back I tried to change the clock face,it keep saying error even after a hundred or more tries,now not a single thing works on the watch,like bought this along with watches for my family and best customers, against buying a Samsung or Garmin,any assistance would be greatly appreciated.

SHAMI RICHARD MARAJ MBA,BA(HONS)

[ACG]

Here is a copy of the Versa manual, answers to lots of problem can be found in it.
Not sure if you have seen it before as they don't send manual with the trackers. 

https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

[ACG · Accepted solution]

@SunsetRunner

I would restart the versa first as that seems to help with a lot of problems. 

I haven't done a factory reset yet, but that would be stage II if your still having problems.  

[SunsetRunner]

Thanks going to try a restart .

[SunsetRunner]

Thanks for the assistance really appreciate it.

[ACG]

Your very welcome. 

[AlejandraFitbit]

A warm welcome to the Forums @SunsetRunner and @ACG thanks for the input.

I am glad to see here that the instructions provided by our friend worked and that your Versa is now working. If there is anything else we can do for you, do not hesitate to post it.

Keep the stepping up!