Clock faces issue

[ThinRedLine]

I bought a Versa last week, in part excited by the ability to change the clock face on it. This has been nothing but extreme frustration and rage at how difficult the process is.

Many of the faces simply will not work on the Versa. I don't get any message other than "The clock failed to install". No explanation as to why. Or, it can't locate the watch, even when the watch has been restarted, is in it's cradle and Bluetooth synced. The worst part is that if an installation fails, all you get is ugly writing on the face saying the clock install failed. Okay, fine. But you can't get rid of it.

You can't reset it back to the default face, you're stuck with that ugly message until you somehow by sheer blind luck or the planets aligning, you get another face that works. Sometimes I get a message saying the install failed and try another face, only to find the previous install actually did install, and has now been wiped over by the new one. Is this what's called "Working as intended?" because at this stage, I'm looking at returning my watch and going back to my Charge 2 which worked for over 2 years flawlessly and without issue.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @ThinRedLine.

I am sorry to hear about the issues you have been experiencing with your clock faces and thanks for troubleshooting this by yourself.

I would like to know if you are experiencing this with Fitbit clock faces or third party clock faces? Could you provide me with a picture of the error you are getting? In the meantime, make sure you are following the instructions provide in the How do I change the clock face on my Fitbit device? article to change your clock face and make sure your internet connection is strong enough to make changes and that the syncing is successful too.

Hope to hear from you soon. 

[ThinRedLine]

Thanks for the replay, Alejandra.

This issue has occurred with both Fitbit and third-party faces. I have never been able to get the Fitbit "flare" face to work. When a face does not work, I get a large, full-face red circle with a cross in it, which then goes to the message "Clock Error. go to the Fitbit mobile app and try another clock." (image attached). This does not go away or reset to the default clock face until by some stretch of luck, I manage to get a face to work. I'd love to try a lot of the faces, but at the moment I'm sticking with one that has worked until this issue is sorted.

Thanks.