Fitbit Pay shows as "Preparing" on the app.

[Balhaza]

Hi there. I’ve veen using Fitbit Pay for months now and it’s one of the best features. Unfortunately today, Fitbit Pay on the Watch didn’t load and when I got into the Versa’s Wallet interface and it keeps saying “Preparing”

as per a previous advice, I deleted the Fitbit app, reinstalled and accessed that interface and it still says Preparing. 

Just wondering if the service is down now. 

Moderator Edit: Clarified Subject.

Thanks 

[MarcoGFitbit]

Hello @Balhaza, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know the troubleshooting steps you've tried so far in hopes to resolve this issue. At this moment I would like to gather some information from you so I can check this further:

1. Which phone model are you currently using?
2. What OS version is running on your phone.
3. Which Fitbit app version is currently installed in your phone? (go to Account > Help to get it)

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Balhaza]

Hi Marco,

I got in touch with the Fitbit Facebook messenger folk and was advised to restart my Versa: 

http://help.fitbit.com/articles/en_US/Help_article/1186/

This helped! Apparently something went a little wrong with the Versa itself but upon a shutdown and a restart, it started working as it should. 

I have:

- iPhone 8

- iOS 11.4

- Fitbit 2.52 (765)

this is now solved 🙂 knowing that the Versa has a restart ability makes troubleshooting a lot better.