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Clock faces missing?

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‎01-31-2020 13:56

‎01-31-2020 13:56

I had a versa 2, the touchscreen stopped working, so I contacted customer support and get a new one. I disconnected the old one and paired my new versa 2, but now my watch faces that I had are gone, and I paid for some of them so I’m kinda upset about it. I can’t find them, is there anyway to retrieve them without buying them again?

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‎02-05-2020 14:59

‎02-05-2020 14:59

Welcome to the Fitbit Community @Brittkno.

 

I'm sorry to hear that your clock faces don't show up on your new Fitbit Versa 2.

 

Please try to download them again from the Fitbit app gallery by following these steps. If they require you to pay again, follow the instructions on this article.

 

If you have any question, please don't hesitate to contact us back at any moment.

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