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My Fitbit Versa 2 is unresponsive

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‎01-31-2020 09:11 - last edited on ‎02-05-2020 14:48 by Fitbit Moderator

‎01-31-2020 09:11 - last edited on ‎02-05-2020 14:48 by Fitbit Moderator

I had to wear my Fitbit Versa 2 into a hot tub that is about 106-110° F to perform a rescue, and since then it’s been really finicky and unresponsive. I’ve only had it about a month, and really like it but don’t know how to fix the issue 

 

Moderator edit: updated subject for clarity

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‎02-05-2020 14:47

‎02-05-2020 14:47

Welcome to the Fitbit Community @SammieC02.

 

I'm sorry to hear that your Fitbit Versa 2 is not working.

 

I hope you had success with the rescue. According to the Product Manual, the hot tub you mentioned was near the edge of the Operating Temperature:

 

 

If you haven't done it already, please follow the instructions on this article.

 

Whether this doesn't help, you can perform a factory reset by following the next steps, but keep in mind that your apps, stored data, personal information, credit and debit cards and saved settings will be deleted from the watch:

 

On your device, open the Settings app > About > Factory Reset or Clear User Data.

 

If you have any question, please don't hesitate to contact us back at any time.

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