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Color wearing off after 7 weeks!!!

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‎12-22-2019 14:05 - last edited on ‎12-23-2019 17:09 by Fitbit Moderator

‎12-22-2019 14:05 - last edited on ‎12-23-2019 17:09 by Fitbit Moderator

  • I bought my new Vera lite 7 weeks from Fitbit and loved it. Sadly about 4 weeks ago the color started coming off! I was shocked as I have had many other Fitbits and this was NEVER a problem. When I called the usual helpful customer service, they kept saying sorry. I am very frustrated and disappointed in the product and poor customer service I read today. If anyone at Fitbit can make this right my case number is ...

Moderator edit:  removed personal information

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‎12-22-2019 15:13

‎12-22-2019 15:13

Hi @SunsetRunner , flagged your post to the Moderators, regards kuzibri

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‎12-22-2019 18:25

In response to SunsetRunner

‎12-22-2019 18:25

Thanks !

Sent from my iPhone
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‎12-23-2019 17:23 - edited ‎12-23-2019 17:42

In response to SunsetRunner

‎12-23-2019 17:23 - edited ‎12-23-2019 17:42

Hi @SunsetRunner , nice to see you here again.Thanks for informing us about the situation with @SunsetRunner 

 

@SunsetRunner  a warm welcome to the Community!  Thank you for your information.

 

I contacted Support, as I don't have access to the case. I was told that they already provided you with a resolution. They provide the resolution based on the situation and your warranty status. If you have any question about it, you can always check our Warranty Guidelines or contact Support via Email. They'll be more than glad to explain everything about your case. 

 

Please keep me posted

 

I suggest you to reply to the last email sent by them, so that they can help you further. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎12-23-2019 23:24

In response to JuanFitbit

‎12-23-2019 23:24

Hi they provided no resolution

Sent from my iPhone
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