Colorful vertical lines on screen

[Mspain]

Hi. I got my versa back in December 2018 for a Christmas gift and have loved it so far, until yesterday afternoon at work when I went to check the time and only the top half of the watch screen lit up with information and a red vertical streak ran down the face. I then went to set an alarm, the entire screen lit up with colorful vertical lines. I immediately restarted it, but the problems remained. The full screen of colorful lines happens whenever I go to anything but the home screen and remain when I switch back to the home screen. And the red line and half-awake screen happen 9/10 times when I go to look at the time. I’ve had this less than a year and haven’t done anything differently in the last few days that should have made this happen. I have never dropped or submerged it, and I charge it regularly. Please help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Mspain. 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa showing colorful vertical lines on screen. I totally understand how you are feeling as you love your device which you received as a gift and have been taking care of it. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

I'll be around if you need further assistance. 

[Mspain]

Hi! I posted this yesterday, and called today. The support team was extremely helpful in helping me troubleshoot and has arranged to send me a new watch face under the warranty! I have never dealt with such great and speedy customer service when dealing with something like this through other companies. Thank you so much, Fitbit!

[LiliyaFitbit]

Thank you for your reply @Mspain.

I'm glad to hear that you had a great experience with Customer Support and now you'll receive a replacement! Thanks so much for sharing your feedback as it's really important to us.

Enjoy the Fitbit experience. Keep on visiting the forums!