Condensation in Versa

[sarah.capricorn]

I used my fitbit for the first time in the pool and it started behaving erratically and then quickly became unresponsive. I turned it over and I can see some condensation. I contact Fitbit and they say you are outside warranty. Is there something I can do here, clearly they have some water-resistant issues with their watch. This is the first time the watch has acted up and that too after the first time I used in the pool. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @sarah.capricorn, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[CYW · Accepted solution]

I am in disagreement with the answer you received.  Clearly there is a problem with this product and they need to quit selling it as "Water Resistant"  It is not. 

[sarah.capricorn]

I completely agree with you, that's my point.