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Connected GPS stuck at connecting

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‎08-17-2018 14:34

‎08-17-2018 14:34

I’m using an iPhone 7 and for some reason I cannot do a run or bike or anything with connected GPS. I cannot get past “connecting”. I’ve tried every fix I could find online and nothing works. Do I have a defective device? 

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‎08-19-2018 07:06

‎08-19-2018 07:06

Thanks for your participation in the Community @Ladyash.

 

I appreciate all the efforts in trying to fix this. If you are having issues with the GPS feature, I recommend taking a look at the help article Why isn't GPS working on my Fitbit device? and follow the instructions provide there.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-20-2018 09:51

In response to AlejandraFitbit

‎08-20-2018 09:51

Thanks. I already tried that and no luck. I've done everything that I could find as a solution on this forum as well and nothing seems to work for me. It's like it's permanently stuck at "connecting". I've even tried it indoors at the gym and outdoors in case it was a connection issue and nothing. I haven't managed to get it to connect at all even for a few seconds. I'm hoping there is a fix coming soon as I would like to start getting into running again and it would be really useful to be able to track distance and monitor how I improve over time. 

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