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Connection difficulties with Versa 2 features

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‎05-09-2020 13:31 - last edited on ‎10-23-2020 12:11 by Fitbit Moderator

‎05-09-2020 13:31 - last edited on ‎10-23-2020 12:11 by Fitbit Moderator

I've just got a Versa 2 to replace my Alta. I have it paired with my Pixel 3a XL and it's showing my data correctly, but I'm having problems setting up the following:

- Notifications - I have enabled notifications on the Versa 2 in the Fitbit app for selected apps (including SMS and Whatsapp), but I am not getting notifications on the watch for incoming messages

- Watch face - I selected a new watch face, tapped "Select" but the progress wheel just keeps spinning forever and the watch face is not installed on the watch

- Sync - when I try to sync with the phone manually from the Fitbit app the progress wheel just keeps spinning forever (the same as when I try to install a new watchface). It has synced in the past, as it says that the last sync was 25 mins ago. It's just the manual sync that doesn't seem to work.

I've tried disabling and re-enabling bluetooth, but it hasn't helped.

Any ideas?

 

Moderator Edit: Clarified subject

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