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Counting steps when I'm still

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‎09-08-2019 17:34

‎09-08-2019 17:34

Hi, 

My Fitbit versa is counting steps while I'm still( sitting or resting). It's also not getting my heart rate because the same number is being displayed. I did a factory reset and the problem is still there. The versa is paired to an android phone.

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‎09-09-2019 00:06

‎09-09-2019 00:06

What are you doing with your arms while standing still @Nlopezmendez 

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‎09-09-2019 05:40

In response to Rich_Laue

‎09-09-2019 05:40

I'm hardly not moving them at all. I'm watching tv and the steps keep adding up. Usually I can hit 9,500 steps in a day and yesterday my fitbit claimed I did over 20,000 steps. It was really odd, I'm pregnant so I don't have much energy and I took a nap. Finally, my Fitbit isnt reading my heart rate, the green light doesn't come on. Please tell me how to fix it!!!

By the way this isn't an accepted solution

 

 

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