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Cracked Versa Screen

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‎12-14-2018 15:50

‎12-14-2018 15:50

I contacted support two times to get my husbands cracked Versa replaced/fixed and there was nothing they could do because I got it from Best Buy and not from the Fitbit website so there was no option to get a protection plan. They told me I could get a 25% off "courtesy" discount on a brand new one. I just spent $250 and there is nothing you can do to help me?! You have lost a customer and will probably lose many more.

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‎12-14-2018 16:00

‎12-14-2018 16:00

Hi, this is a real problem for you, but on the other hand Fitbit is "in principle" right with their standpoint. The warranty is two years, when you buy a Fitbit Device from a Webshop that is either supported by Fitbit or the Webshop gives you the warranty by itself. So, the best you can do is contact Best Buy in order to see which warranty they have for your Fitbit. Sorry, cannot think of another solution for you. Good luck!!

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‎12-15-2018 10:01

In response to SunsetRunner

‎12-15-2018 10:01

@SunsetRunner wrote:

Hi, this is a real problem for you, but on the other hand Fitbit is "in principle" right with their standpoint. The warranty is two years, when you buy a Fitbit Device from a Webshop that is either supported by Fitbit or the Webshop gives you the warranty by itself. So, the best you can do is contact Best Buy in order to see which warranty they have for your Fitbit. Sorry, cannot think of another solution for you. Good luck!!

@SunsetRunner Best Buy is an authorized retailer, so @bzebra1998 would get the standard (1 year in the USA) Warranty through Fitbit. Best Buy also has a Geek Squad additional warranty option that would have covered accidental damage. However, I looked myself and they are not offering the Warranty at check out online. You'd have to inquire about it. I think the gist of it is people are not aware at time of purchase, that the standard Warranty doesn't cover accidental damage. 

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