Credit Card stopped working with Fitbit pay

[tiniree]

I’ve been using my Chase card with Fitbit Pay with no problems on my Versa for 8 months. Last week I changed my phone number and now my CC won’t work.

I was able to add another card and it works fine. But when I tried again today to use my original card, it says “Card failed”. I’ve uninstalled/reinstalled the Fitbit app.  I’ve erased and reinstalled the card. Still won’t work. CC is fine, not expired.

Help?

[Rich_Laue]

So what happens when you try to add the card, do you get any errors, when you contacted your bank, did they have any record of this?

[tiniree]

The card loaded fine with no errors. It shows properly on my Versa when I
hold the left button.

I will be contacting the bank Monday.

Marie

[tiniree]

Ok I’ve contacted the bank and they say “It’s on Fitbits side.” I contact Fitbit and they suggested factory reset. They said if I sub my Versa I won’t lose any information. 

Gas anyone one lost their data after doing a factory reset?

[tiniree]

Ok I’ve contacted the bank and they say “It’s on Fitbits side.” I contact Fitbit and they suggested factory reset. They said if I sync my Versa I won’t lose any information. 

Gas anyone one lost their data after doing a factory reset?

[Rich_Laue]

As long as you have synced before the factory reset you will be fine. 

However I would first on Fitbit revoke the credit card, then add it again.