help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Customer Support Kudos

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2018 02:06

‎10-31-2018 02:06

Hi i am new to Versa had a Blaze for a while. Customer Support Excellence Duly Noted Thanks Everyone on the Team. Completely professional handling from tracing fault to replacing. Logistics WOW WOW

Europe to South Africa WITHIN 

24 hours. At this point a local courier took over Johannesburg to Durban 4 days. The item cleared customs on Thursday but reached me by Sunday. I could have driven the distance in 7 hours. Thanks Fitbit. I understand that some couriers are problematic. 

Oh if you have a Versa it is as accurate as a Medical Pulse Oximeter. 

Thanks Fitbit loving having a Green Day again. 

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-31-2018 17:05

‎10-31-2018 17:05

This is always good to hear! So glad it was solved quickly!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
3 REPLIES 3

‎10-31-2018 17:05

‎10-31-2018 17:05

This is always good to hear! So glad it was solved quickly!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-01-2018 07:01

In response to WendyB

‎11-01-2018 07:01

@Ronald1 It's great to see you in our Fitbit Community! I appreciate your great and positive feedback about Fitbit Customer Support. This helps us to keep improving our products and services and I'm glad to hear that you are happy and and enjoying your new Versa.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

And as my friend @WendyB mentioned, it's great that it was solved.

 

See you guys around! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎11-01-2018 07:42

In response to WendyB

‎11-01-2018 07:42

Hi Wendy I live in South Africa and poor customer Support is a GIVEN. My colleagues in our High School Staff Room are amazed at the turnaround times. I suspect that the final leg of the journey is the source of frustration. But I am really happy. This device is great. Also the Fine Clock face suits the tired eyes of this 50 year old. 

Best Answer