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Customer service feedback

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‎10-20-2018 19:05 - last edited on ‎10-21-2018 04:58 by Moderator Alum

‎10-20-2018 19:05 - last edited on ‎10-21-2018 04:58 by Moderator Alum

I would like to share my experience with the Fitbit customer support-  lack of.

 

I have been a long time Fitbit user having purchased 6 Fitbit in total. The clasp on my Versa recently snapped and my attempts to have this resolved or even looked at by Fitbit has been appalling. I would like to point out this our second Fitbit to have the clasp/ strap fail. There requirements to have the photo showing the damage and the logo in the one photo is impossible and absurd. To have the case number and description hand written rather than typed is unnecessary. The case number is to be on the photo in one email then next to in the next- irrelevant.

 

All the information needed to assess the case has been supplied on numerous occasions but they seem reluctant to do so. Pick up your game Fitbit.

 

 

Moderator edit: subject for clarity

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‎10-21-2018 05:02

‎10-21-2018 05:02

It's great to see you here @Funkki.

 

I appreciate all the feedback provided about our customer service. Just have in mind that they have a procedure to follow regarding this cases and your participation and patience on them is appreciated.

 

If there is anything we can help you with, do not hesitate to post it.

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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