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Data Not Cleared, Sync and Try Again message

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‎01-20-2021 07:16 - last edited on ‎01-20-2021 17:31 by Fitbit Moderator

‎01-20-2021 07:16 - last edited on ‎01-20-2021 17:31 by Fitbit Moderator

I have a fitbit versa and within a week it has happened to be thrice "data not cleared. Sync and try again". Sync and try again never worked, I had to remove fitbit from app and pair it again; this is waste of time. 

 

Moderator Edit: Clarified subject

Moderator Edit: Content

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‎01-20-2021 17:30

‎01-20-2021 17:30

Hi @Siaoginnah, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. Let me share with you that the error message your Versa Lite is currently displaying is because the firmware update procedure of your device wasn't completed. Therefire, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted.

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