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Data not cleared Sync & try again

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‎02-10-2020 12:28 - last edited on ‎02-12-2020 12:45 by Fitbit Moderator

‎02-10-2020 12:28 - last edited on ‎02-12-2020 12:45 by Fitbit Moderator

Any help with my fit bit versa 2 would be much appreciated. 

So all it says on my fit bit screen is "data not cleared Sync & try again"  I have no clue what to do and it wont let me do anything. 

Anybody have this trouble ? 

 

Moderator edit: Subject for clarity 

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‎02-12-2020 12:45

‎02-12-2020 12:45

Hi @colleenbrads89, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention. Let me share with you that the error message that's being displayed on your device is because the firmware update wasn't installed successfully. That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

 

Keep me posted and let me know if you have any additional questions.

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