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Data not cleared sync and try again message

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‎06-27-2020 15:54 - last edited on ‎06-27-2020 22:49 by Fitbit Moderator

‎06-27-2020 15:54 - last edited on ‎06-27-2020 22:49 by Fitbit Moderator

    I haven't been able to sync my versa 2 since March.  I've picked it up again now ready to give it another go and things are still the same.  It started when I tried to do a factory reset.  It's like its stuck in the middle of the the reset and it keeps saying "Data not cleared.  Sync and try again"  with a big red X on the screen.  I AGAIN need to speak with someone.....I did on the phone months ago and nothing helped.

Thanks

 

Moderator Edit: Clarified subject

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‎06-27-2020 22:48

‎06-27-2020 22:48

Hi @Muzik_Mama, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. Let me share with you that, just as mentioned in your post, your device is displaying such error message because the firmware version wasn't updated after you factory restarted your device. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article.

 

If you experience difficulties with the process, please move forward and try the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

I'll be here if further assistance is needed.

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