help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data not cleared, sync and try again

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-19-2018 03:53 - last edited on ‎08-27-2019 13:18 by Moderator Alum

‎05-19-2018 03:53 - last edited on ‎08-27-2019 13:18 by Moderator Alum

I tried everything to make my fitbit Versa work again but nothing helps

I keep on looking at this red cross saying data not cleared

I unpaired, switched of my phone, restarted app

reset versa with 2, 3 buttons. Nothing. Does somebody have a good suggestion?

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-19-2018 05:06 - edited ‎05-19-2018 05:08

‎05-19-2018 05:06 - edited ‎05-19-2018 05:08

Try holding the restart buttons (left button and bottom right button simultaneously) until the Versa completely shuts down (maybe 25-30 seconds). If not, try holding all three until it does for the same amount of time.

 

Got the idea of a longer hold time from @SunsetRunner here: https://community.fitbit.com/t5/Versa/Resetting-Versa/td-p/2692671

Best Answer
0 Votes