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Dear Fitbit- I am beyond frustrated and annoyed with now having my replacement Versa die on me in less than one year. I originally purchased in January of 2019 and it basically fried itself. The replacement came in June and in August the heart rate monitor stopped but given I was training for NY Marathon I didn’t want to have to part with my tracker for a month so I dealt with it. Then this am the app seemed to not be syncing correctly and the home screen freaked out not responding to touch. I called customer service who did a restart and a wipe and after the Fitbit would not be detected basically leaving me with a worthless device. Given my original purchase date of January I’m out of warranty (even thought my device is really from June) and the only option was a 25% off option. Also I asked to file a complaint and the phone rep said the only way to do that was here. This is ridiculous and poor customer service. This is my third version of Fitbit and even with tech issues on 2 I have been a loyal client. I should have been offered a replacement watch not a minor discount. I am so frustrated! Devices should not die after less than one year regularly! Can I please hear from Fitbit management?!
My Versa just died last night. It will not charge, at all. My wife's Versa is working fine, works fine on both charges. We just bought them for Christmas this past year. I am very disappointed, for the cost of these they should last a bit longer...
Same thing happened to me. I followed all the tips and still not working. Got mine Dec 2019 for Christmas set it up January 2020. Should last more than a few months.
