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Defective HR sensor due to water damage

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‎10-14-2019 13:52

‎10-14-2019 13:52

I have a Versa Lite that I bought about 6 months ago and all of a sudden the HR sensor failed, almost always staying around 150-200 even when sleeping.

 

I've tried everything suggested in these forums, namely: restarting it several times, factory reset, changing clock faces, using it on the other wrist, updating firmware.

 

Today I followed another suggestion and tried cleaning the back of the Versa with an alcohol damped cloth and I noticed fogging inside the sensor piece. I've only used my Versa underwater once (I don't swim) so it is upsetting that a device that claims 50 meter water resistant can get damaged by washing a car/dishes with it.

 

I had a Fitbit Charge 2 before, which even though it's only "sweat resistant", is still going strong with zero issues.

 

My Versa in its current state is unusable. Detailed sleep tracking and calories depend on accurate HR readings. At this point my device is only a step counter and a clock. Extremely disappointed with Fitbit. The sad thing is that I bought this at BH Photo on a trip to NY and it's just not realistic for me to return it.

 

IMG_0139.PNGIMG_0140.PNG

 

 

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‎10-14-2019 14:16

‎10-14-2019 14:16

Have you tried & done a full factory reset?  

 

Page 58:  Factory reset  https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

 

On Versa, open the Settings app > About > Factory Reset.

 

Delete app. 

 

Turn phone off 'not restart' as cache may not fully clear.

 

Put Versa on charge.

 

Reinstall app.

 

Open app > settings >  'Set up a device' > follow on screen prompts. 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎10-14-2019 14:26

In response to GrubbyDuck

‎10-14-2019 14:26

Thanks. I did, twice. Once using the phone app and the second I followed another advice in these forums and connected the Versa to a Windows 10 laptop and did the reset from there (I didn't even know there was a Win10 app so you can be certain there was nothing cached there). It takes ages since the Versa Lite can only do the final update via Bluetooth.

 

Funny thing is, a regular long-press reset makes the HR sensor work fine for a few minutes, then it doubles or triples the HR and stays there again.

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