I contacted fitbit and they didn't want to help I spoke to agent and explained I had to wait 2 week without my replacement fitbit, it went faulty after 6 months. I had to keep chasing it up to be told we don't know where it is after a week I was told there was a strike and it was delayed. I have lost a week and a half of warrenty and my case was closed several times without reason and tonight the agent offered a replacement strap which is no good to me as my wrist is xl, I asked for either a charger for my versa 3 or £10 voucher to use on fitbit website. I was told nothing they can do. I've been a valued customer for over 10 years and I feel they no longer care about the customer. I spent £250 on this watch in may 2022. I feel this should be forwarded on to managers to look at. I've decided that once my warrenty has ran out and watch has had it I won't give fitbit my custom and will look at other watches out there. When it was the original fitbit they cared about there custom but I feel Google is just out for money and don't care the way they treat there custom.
Moderator Edit: Clarified subject
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