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Device fully charged falls continy

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‎08-27-2019 23:47

‎08-27-2019 23:47

Every 30 min my device stops working.

Black screen. 

It's looks like I have to recharged it. But when I plug in to chared. The device screen is visual again and it tells me its fully charged 

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‎08-27-2019 23:57

‎08-27-2019 23:57

Hello @LiesjeM. look in the top right corner, you will find a slide out menu with a link to contact Fitbit.. The info may also be found under help in the Fitbit app. 

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‎08-28-2019 04:21

‎08-28-2019 04:21

Similar problem.  Yesterday morning versa was fully charged.

 

before noon I checked my steps and the screen was black stating 0% charge.

 

very frustrating:( . Since you need special charger, basically got no credit for steps or exercise all day.

 

not understanding how this is possible.  Total discharge of battery in less than 3 hours. 

 

Assistance needed. 

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