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Device not tracking heart rate

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‎09-20-2019 17:58 - last edited on ‎09-22-2019 17:29 by Fitbit Moderator

‎09-20-2019 17:58 - last edited on ‎09-22-2019 17:29 by Fitbit Moderator

My heartrate monitor on the versa has stopped working and hasnt worked for almost 2 weeks now. All updates are done...anyone know why this is happening??

 

Moderator edit: Subject for clarity 

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‎09-22-2019 17:28 - last edited on ‎09-19-2025 09:31 by Fitbit Moderator

‎09-22-2019 17:28 - last edited on ‎09-19-2025 09:31 by Fitbit Moderator

Hi @Ksucouns, welcome to the Community Forums! Sorry for the delay in responding.

I appreciate the information and details that were shared in your post. To better assist you, can you please let me know if the heart rate sensors of your device are still flashing? Also, if you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Such information was really helpful for other users that were experiencing the same situation.

Keep me posted and let me know if you have any additional questions. By the way, I've moved your post to the Fitbit Versa board. 

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