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Device not tracking sleep

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‎09-10-2019 14:20 - last edited on ‎09-11-2019 12:25 by Fitbit Moderator

‎09-10-2019 14:20 - last edited on ‎09-11-2019 12:25 by Fitbit Moderator

Hi, my versa is only a week old and on the first night it showed on the phone app. Since then there has been no updates of my sleep activity. Any ideas? Also, when I try to change the clock face and done general sync, it just gets stuck and nothing happens? 

Any help would be much appreciated.

Thank you

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎09-11-2019 12:24

‎09-11-2019 12:24

Hello @Suethemadhutter, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting your device prior to posting too. To better assist you with this, can you please let me know if your Versa is not recording sleep information at all or Sleep Stages? Also, which Android mobile device you're currently using to sync your Versa? In the meantime I receive your answers, please check: How do I track my sleep with my Fitbit device? for more information about how this feature works.

 

Keep me posted and let me know if you have any additional questions. By the way, I've moved your post to the Versa board. 

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‎09-14-2019 03:31

In response to RicardoFitbit

‎09-14-2019 03:31

Hi, I followed the steps but it is still not transferring sleep data to my phones app. Any other ideas? 

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