Device not turning on

[goyala]

Hi,

My Fitbit versa device has gone off abruptly. It is not restarting even after charging it for around an hour. . I have tried all the methods shared in the forum and even tried out factory reset but nothing worked. Even tried a different charger but still it is not coming up

Could anyone please help me with this issue?

Moderator edit: Subject for clarity 

[SunsetRunner]

Contact Customer Support.

[RicardoFitbit]

Hi @goyala, welcome to the Community Forums!

Thanks for your post and troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if the heart rate sensors of your Versa are still flashing? Do you feel any vibration on your device so we can determine that this is a display issue? If you haven't already done so I recommend you to check our help article: Why isn't my battery charging on my Fitbit device?  

@SunsetRunner Thanks for your support and suggestion!

I'll be around.

[goyala]

Hi,

Thanks for your reply. Heart rate sensors of my versa are not flashing. Also there is no vibration on the device.

[RicardoFitbit]

Your update is appreciated @goyala, sorry for the delayed reply.

Thanks for troubleshooting your device. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the information that they provided to you.

I'll be here if you need anything else.

[02rosie]

Mine did the same thing and I just took it off the charger. 

What things did you try?

[goyala]

Hi @RicardoFitbit ,

Thanks for the response. I have actually tried out all the steps that support team asked me to do but nothing worked unfortunately. Could you please help me out on what else can I try to make my device work?