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Difficulties to change apps/clock faces-Versa

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‎11-19-2020 09:38 - last edited on ‎11-19-2020 17:17 by Fitbit Moderator

‎11-19-2020 09:38 - last edited on ‎11-19-2020 17:17 by Fitbit Moderator

I have bought new versa today and both my device and app are having latest version.

But I am not able to install many clock faces and apps with an alert that device or app need to have latest update.

Please advise

 

Moderator edit: updated subject for clarity

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‎11-19-2020 17:17

‎11-19-2020 17:17

Welcome to the Fitbit Community @Ashu_versa_sp.

 

Congratulations for purchasing the Fitbit Versa. I'm sorry to hear that you are having difficulties to install clock faces and apps. Thank you for the information provided.

 

In this case, please follow the next steps:

 

- Log out from the Fitbit app

- Restart your Versa and reboot your cellphone

- Log back into the Fitbit app

- Try once again to install new clock faces or apps.

 

Whether you continue having the same problem, please tell me the model and operating system of your cellphone.

 

If you have any question, please let us know.

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