Difficulties to download SpO2 clock face-Versa 2

[Dtunnecl]

My Versa 2 broke and Fitbit sent me a replacement. My old Versa 2 had this clock face. My new one will not allow installation. I’ve contacted support and all they say is it’s not available if it is not highlighted. I explained I had it before. They were no help! I said my device does t ha e the newest software. It has 35.70.7.14. They said there is nothing they can do. I am frustrated to say the least. 

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @Dtunnecl.

Thanks for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Currently, the latest firmware version for the Versa 2 is 35.72.1.9 as stated in this article. Please be aware that for Fitbit devices set up recently, it might be necessary to wait a couple of days to be able to download the most recent firmware version. In the Fitbit app you will receive a notification over the next days to update.

Once your Versa 2 is up to date, you should be able to download the SpO2 clock face by following these instructions.

See you around.

[Dtunnecl]

Thank you. I will wait and see (hope) I get the software update. I appreciate your responding.

Dan


Sent from my iPhone

[icetea]

Hi there, yes when they offered it to me I tried it and wouldn’t work so I assumed I had to buy Fitbit premium..I did have it but canceled bc I wasn’t using it so wasn’t worth it.  My Versa 2 has been good so far but it is only about 26 months old. My charge 2 , the hr wouldn’t show that’s why I purchased the Versa 2 from HSN for a better price. Now it does! Smh. I like it but wish they’d make prettier bands for the Versa 2  for women.  Good luck with yours. 

[EdsonFitbit]

Thanks for your response, @Dtunnecl.

I'm pretty sure by now you should be able to update your watch to the most recent firmware version and download the SpO2 clock face.

Thank you for visiting the Fitbit Community @icetea.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.

[Dtunnecl]

Yes, I was able to update it the other day and downloaded the spo2 clock face. Thank you. 
I’m surprised the tech support person and their supervisor did not know that. 
I appreciate your help!

[EdsonFitbit]

Thanks for the update @Dtunnecl.

I'm glad to hear that you've been able to update and download the SpO2 clock face without any trouble.

I'll forward this information to Customer Support for future reference.

Feel free to contact us back at any time.

[Ajewelofjune]

I bought several nice bands for my Versa 2 on Amazon.  

[Blade2Raiden]

Hi, my gf and I both bought a Versa 2 this weekend (through amazon canada), we've updated our FitBits to the latest version [70.7.14] and we're unable to download the SpO2 Face watch, is there something wrong with our version? This is a bit frustrating when it's one of the features you bought the watch for... Or is the update held up because there is too many bugs, perhaps?

[Dtunnecl]

I had the same problem. In a day or two you will get a software upgrade. As soon as you update you will be able to download the spo2 clock face.

Dan


Sent from my iPhone

[EdsonFitbit]

Welcome to the Fitbit Community @Blade2Raiden.

Congratulations on purchasing the Fitbit Versa 2. Thank you for the information provided.

As mentioned by @Dtunnecl, you'll get a software upgrade over the next days. For more information, please refer to my response above marked as the Best Answer.

You can check out the Product Manual of your watch here.

Thanks for your comments @Ajewelofjune @Dtunnecl.

See you around.