help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Difficulties to sync Versa special edition

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2018 10:32 - last edited on ‎11-11-2018 11:17 by Fitbit Moderator

‎08-23-2018 10:32 - last edited on ‎11-11-2018 11:17 by Fitbit Moderator

So I did my research and bought the Versa special edition so I could use fitbit pay and other apps.  Well I cannot even use it with my cell phone - it drains the phone battery in 3 hours even with all notifications and syncing turned off and so basically I paid $100 more to have apps I can't use.  I've uninstalled the app and reinstalled after the most recent update...half the time when I try to sync (1x per day) it fails and says either I have no internet connection or bluetooth is turned off (is not) and now while trying to update the app it crashed my phone and I had to do a hard factory reset.  It's 5 days past the 14 day return period at Best Buy....I don't want this.  Any ideas or solutions since evidently I am stuck with it?

 

Moderator edit: updated subject for clarity

Best Answer
4 REPLIES 4

‎08-23-2018 19:45

‎08-23-2018 19:45

Hello @Admonkey

Wow, that's a lot going on there. 

Maybe take auto sync off as that's the only thing I can think of draining your phone battery. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎08-23-2018 19:46

In response to ACG

‎08-23-2018 19:46

@Admonkey

Also, turn off the other Bluetooth devices to your phone and see if that helps it sync. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎08-23-2018 20:06

In response to ACG

‎08-23-2018 20:06

I've done that. Thanks though.
Best Answer
0 Votes

‎08-23-2018 21:00

‎08-23-2018 21:00

@Admonkey, I would contact customer support, your versa should give you 4 days without turning anything off. If you have a clock face that is animated and use your music a lot I would say 3 days. 3 hours is just not right. There are some compatibility issues with some phones that will drain. Here is a link you can check to see if your phone is on the list. Good luck 

https://help.fitbit.com/articles/en_US/Help_article/1345

Best Answer
0 Votes