Difficulties while changing bands

[jerrelynn]

I love my Fitbit but I hate the band.  I wanted a leather band and had problems changing the band.  One side of my band came off after several weeks and I cannot get it back on.  I have watched numerous videos but still can't get it on.  Any helpful tips?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@jerrelynn Welcome to our Fitbit Community! I'm sorry to hear about the difficulties you've experienced when attaching the bands of your Fitbit Versa. I'd like you to take a look at this help article which contains tips and images in order to attach the bands of your Versa. If you already tried these tips, let me know.

Keep me posted! 

[eagle2000]

I change my band three times a week. I gave up today since I can’t get one side to lock. I am breaking my nail doing it. Thankfully I gave my old Blaze, easy band changing, so I will wear it today. 

This design is terrible. 

[JuanJoFitbit]

@eagle2000 Thank you for joining us in this thread! I'm sorry to hear that you are also experiencing issues when changing your Versa's bands and I appreciate your feedback about the design.

Please check out the help article that I shared in my previous post. This includes some tips and advice on how to change your trackers bands.

Let me know if it helps! 

[eagle2000]

It was just one of the issues I’ve had with Versa. I gave returned it.
Thanks

Edna

Edna Schrank
Sent from my iPhone

[Eriklb]

Yes replacing the band or changing it is a big pain in arse.  The easiest way to do this is to have the band bent down when trying to insert the pins into the watch.  It is a bit tricky but can be done after some trial and error or 1 hour which ever comes first

[DramaQueenDiva]

I think you have to have it at the right angle to get it to work.

[eagle2000]

I’ve returned it. I had more issues than the band. That just was the last straw.
Thanks

Edna

Edna Schrank
Sent from my iPhone

[JuanJoFitbit]

@eagle2000 I'm sorry to hear that you decided to return your Fitbit Versa. I appreciate your feedback.

@Eriklb Thank you also for your feedback and comments about the Versa bands. This helps us to keep improving.

@DramaQueenDiva Your help is greatly appreciated my friend.

I'll be around if any question arises! 

[jerrelynn]

This is what I’d do but I have trouble getting it to lock in 

[JuanJoFitbit]

@jerrelynn Thank you for getting back! Since you mentioned that one side of the band got off, I would like to know if you see if the band is broken and that's the reason why the band doesn't lock in.

[Jodrobin]

Epic Fail Fitbit, I will be returning new Versa secondary to how difficult it is to change the bands

[eagle2000]

I completely left Fitbit and went with Apple Watch.  Much happier all around and a breeze to change a watch band.

[JuanJoFitbit]

@Jodrobin I'm sorry for the late response. I'm also sorry to hear about the difficulties you've experienced while trying to change the bands of your Versa. I would like to follow up and would like to know if you returned your Versa or if you still have it since I'd like you to try the tips that are listed in this help article in order to change the bands.

@eagle2000 Your feedback is greatly appreciated.

I'll be around if any question arises.

[eagle2000]

I’ve gone to Apple Watch. Thanks

Edna

No problem. I changed to Apple Watch in November. I’m much happier and am getting more accurate readings and changing bands are a breeze. 

Thanks for the response 

Sent from my iPad

Moderator edit: merged reply

[mareynolds72]

I received my new Versa yesterday after my Blaze died. I spent 15 minutes trying to get band off. then I spent and hour trying to get it back on. My thumb nail got down to the quick and starting bleeding. i was so frustrated. i watched U tube etc. but it didn't help. i actually got it in but it popped right back off. I called Cust support and they are sending me a replacement band. That is not going to fix the issue. 

The design of the Versa is terrible. Who can get that little pin in the hole and then pull the ball back. I can't image men with big fingers can do this. 

All the other Fitbits just pop out and was easy. i wish i had my blaze back.

I think i will be switching to Apple as well.

So disappointed and wouldn't recommend. 

[JuanJoFitbit]

@eagle2000 @mareynolds72 I'm sorry about the experience you had with your Versa bands and I totally understand how you feel about this.

I appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.