Dim lighting vertical lines & pixilation

[bustharmods]

So i JUST today recieved a present from a friend a FitBit Versa and i got it and i turned on the display and the screen seemed to be awfully pixelated and dim along with what seems to be dead pixels, i attempted to reset the device as many posts prior have stated and nothing fixes my issue, i have also attempted to Factory Reset my device, which has not fixed the problem and when trying to re-pair my device my Versa just freezes, now its unusable, if anyone can help me please let me know.

Thank you for your suggestions.

[SunsetRunner · Accepted solution]

Hi, this seems a hardware issue, please contact Customer Support about this and they will be glad to help you out, since this is a brand new Versa. If you think my reply helped you, see my signature. Thanks.

[bustharmods]

Yes, i will have to, i just sent them a support email, thank you for your suggestion have a nice day.

[SunsetRunner]

Hi, see my signature. Thanks in advance.