Disabling vibration on Versa 3 Relax app doesn't work

[ALXYPZ]

Hello, before starting a Relax session, I am able to choose vibration ON or OFF. However, the watch still vibrates on each inhale and exhale, no matter what setting I chose. 

I would like you to solve this problem and for the people who suffer from the same thing to manifest themselves so they give us a better service.

I hope the Fitbin team will deign to give a decent answer to solve this problem.

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @ALXYPZ 

Although I entirely agree there should be an option but from my understanding it's not possible to turn off the vibration when starting a guided breathing session at this time. This is something I as able to find on Fitbit Suggestions here: https://community.fitbit.com/t5/Feature-Suggestions/Turn-off-vibrations-in-the-Relax-app/idi-p/46048.... I would certainly vote and make your voice heard. I just voted myself. 
I understand this was not the answer you were looking for because I support your feeling on it 100% but I do hope I was able to help in someway by directing you the Fitbit Suggestion page. It was the best answer I could currently offer 😔

[LZeeW]

Hello @ALXYPZ and welcome to the Community. You don't need to vote for the FS suggested by @SunsetRunner.  As a Versa 3 user, I can confirm that the Relax app has a Vibration toggle that you can turn On and Off.  I can also confirm that my Versa 3 vibrates when the toggle is Off.  The Sense has the same operating system as the Versa 3.  The Vibration toggle doesn't work on the Sense, either.  I browsed @SunsetRunner's link.  I saw a few comments from Versa 3/Sense users, indicating that other users are aware of this, but Fitbit isn't.  I will notify Fitbit about this apparent bug in the Relax app. 

[LizzyFitbit]

Welcome on board. @ALXYPZ. @SunsetRunner and @LZeeW Thanks for your insights and suggestions.

@ALXYPZ Thanks for the details, and your efforts on this matter. Because the vibration settings on the Relax app isn't working as expected, I've escalated this issue to our team so they can investigate and work on this. I'm sorry for any inconvenience this has caused and please know your feedback hasn't gone unnoticed.

I'll update this thread as soon as I receive more information from them.

[gloscott]

Any updates? This issue is still present.

[LizzyFitbit · Accepted solution]

Hi everyone, and welcome to our new member.

Thanks for your continued reports. Let me share our team is aware of this situation, but may not be able to provide a fix in the immediate future. I'm sorry for this inconvenience and I truly appreciate your feedback, as well as your efforts while getting this resolved. Please know we'll keep our team informed of the impact to you and other members.

[Paderico]

I’d like this to be resolved. It’s nonsensical that the only way to log a mindfulness session is either your wrist buzzing, or a session through the app which usually (always?) has someone talking throughout. Has Fitbit truly understood meditation / mindfulness? 

[Paderico]

No offence: but this isn’t an answer. I mean, this is an answer in the sense that it is a response; but it resolves very little. If the versa 3 has a facility to vibrate at certain times, then the user should be able to turn that off. For example; if the user is trying to avoid a buzzing sensation on the wrist when meditating. It must be a relatively easy update for the toggle to work: there is no work around in the app. 

[LizzyFitbit]

Hi there, @Paderico.

Thanks for joining this thread and sharing your thoughts. I understand where you're coming from and apologize for this situation. As mentioned before, this was reported to our team and they're aware of it. While we don't have a time frame for the fix, we'll continue to monitor the situation, and keep our team informed of the impact to you and other members.

Your feedback is appreciated and rest assured we're always working to improve our products.