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Display pixelation and greyscale - Versa 2

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‎07-15-2020 11:21 - last edited on ‎07-15-2020 16:11 by Fitbit Moderator

‎07-15-2020 11:21 - last edited on ‎07-15-2020 16:11 by Fitbit Moderator

I woke this morning to my Versa’s watchface all greyscale. It is now starting to pixelate as well?

 

Moderator Edit: Clarified subject

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‎07-15-2020 16:11 - last edited on ‎09-03-2025 10:05 by Fitbit Moderator

‎07-15-2020 16:11 - last edited on ‎09-03-2025 10:05 by Fitbit Moderator

Hi @rrhodehouse, welcome to the Community Forums!

Thanks for bringing this to our attention. To fix the display of your Versa 2, I recommend you to try our restart process following the next steps:

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Let me know if the issue persists. 

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