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Distance is showing much shorter than the map-Versa 2

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‎12-09-2020 05:02 - last edited on ‎12-10-2020 13:08 by Fitbit Moderator

‎12-09-2020 05:02 - last edited on ‎12-10-2020 13:08 by Fitbit Moderator

Tracking my walks with GPS. Walk also automatically tracks through Strava. Map is showing accurately on Fitbit but the distance is showing so much shorter. For example today I walked nearly 5km which Strava recorded accurately. I know the route is 5km as it is a parkrun route. But Fitbit is showing only 2.2km. so frustrating as GPS is clearly fine or Strava wouldn't work either. Any suggestions?

 

Moderator edit: updated subject for clarity

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‎12-10-2020 13:06

‎12-10-2020 13:06

It's great to see you in the Fitbit Community @maddie_claire.

 

Thank you for the information provided about your activities.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

 

Please let us know if you have any question.

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