Do not get Fitbit Versa 2

[RyleeBoyle]

I am extremely disappointed in my Fitbit Versa 2, which I have had for a week. As soon as I took it out of the box and set it up I have had problems with it. The syncing does not work so my Fitbit does not track my workouts, my sleep or my water logged. In addition, when I log water amounts, the number which appears is completely different than the number typed in. When I called into Fitbit customer service for assistance, I was told to just "track it myself" and that there was nothing they could do for me. I have essentially just purchased an item which doesn't serve it's purpose and is completely useless. I did not purchase a Fitbit so that I could track my own data myself. I would highly recommend not getting a Fitbit as I have had nothing but terrible experiences dealing with the customer service and with my device. 

[SunsetRunner]

Hi @RyleeBoyle , besides the fact that my personal experiences with the Versa 2 are totally the opposite, which phone are you using? This is essential to know, regards kuzibri

[RyleeBoyle]

Hi Kuzibri,
I have an iPhone XR and I have ensured that I have all of the latest updates for the Fitbit app and the iPhone. I have also deleted and reinstalled everything, reset my Fitbit to factory settings and reset it up, and made sure all of my Bluetooth connections are working and connected.

[SunsetRunner]

Hi @RyleeBoyle , restart your Versa 2 three times in a row (internal reset) and see if that solves your problems. The only problems you should have with the Versa 2 and your iPhone are notification problems due to the iOS 13 update. Good luck and regards, kuzibri

[RyleeBoyle]

Hi Kuzibri,
Thank you for your help, but I have already tried restarting my Versa 2 three times in a row and have pretty much tried everything else to get my Versa 2 to work when on call with customer service. Nothing has worked and customer service doesn’t have any other ideas for how to get my problem resolved other than tracking it myself.
Rylee