Everytime I charge it it stops syncing

[raybeam76]

This is ridiculous.  My fitbit constantly stops syncing after it has been charged.  It won't sync for days and then miraculously works one day.  I have followed all of the instructions on the boards here, and every time I charge it it stops syncing.  Seeing that this has been happening to a lot of people I truly feel like this item has become a scam.  I see more complaints about the versa than I do any other fitbit.  I'm very disappointed as I spent hundreds of dollars on this item.  Will someone please explain to me why when I charge the fitbit it stops syncing?!

[NellyG]

There have been more Versas sold than any other fitbit - therefore more problems. But I know that doesnt make your problem any easier to deal with!

What phone are you using? It sounds like a compatability issue to me.

[Marrrmaduke]

@raybeam76, @NellyG is right. Could you please share with us your phone model, operating system as well as Fitbit firmware and Fitbit mobile app versions?

[Smansukhani]

Agree to this... can't be wasting 30 mins to factory reset everytime

[Marrrmaduke]

@raybeam76 did you manage to resolve this issue? @Smansukhani another thing that comes to my mind is removing WIFI from Fitbit mobile app. Try doing that, sync your Versa and see if it helps.