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Exercise data loss after finishing a training session.

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‎06-03-2018 10:31 - last edited on ‎06-04-2018 09:48 by Moderator Alum

‎06-03-2018 10:31 - last edited on ‎06-04-2018 09:48 by Moderator Alum

Just finished a training session went end excersise and all data lost no stats this is the 2nd time it's happened what's going on fitbit please advise. 

 

Moderator Edit: Clarified Subject.

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‎06-04-2018 09:52

‎06-04-2018 09:52

Hello @Terryjx1, I hope you're doing well, it's nice to see you around. Smiley Happy

 

Thanks for bringing this situation to my attention. Tell me, are you starting the exercise from the watch itself? If so, please let me know which exercise are you selecting on your Versa. Is your Versa syncing correctly? If not, please check the following steps:

 

  • Make sure the latest version of the Fitbit app is installed on your phone.
  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Additionally, I would like to suggest you to go to the Activities section of the online Dashboard and check if your exercises are showing here. If they are, it's possible the app is not showing the information correctly, in which case I would like to suggest you the following:

 

  • Force-quit the app.
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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