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Exercise minutes don’t sync correctly

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‎05-26-2019 09:58 - last edited on ‎05-27-2019 15:48 by

‎05-26-2019 09:58 - last edited on ‎05-27-2019 15:48 by

I went for a bike ride today and tracked it with my versa. My ride was for 41min and I can see it in the exercise section with the correct time but on my dashboard it only shows 27 min of exercise for the day 😞 why won’t it sync correctly? Please help.

 

 

Moderator edit: subject for clarity

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‎05-27-2019 15:47

‎05-27-2019 15:47

Hello @BrigitteP, thanks for joining the Fitbit Community, it's great to have you on board!

 

Thank you for sharing the details of the issue you're experiencing with your bike ride details not showing correctly on the dashboard. I understand that your ride was for 41 minutes. Please confirm if 27 minutes you see on the dashboard refer to the active minutes you earned for this activity? The active minutes are awarded when the activity you're doing or logging is more strenuous than regular. For more information about how the active minutes are calculated, please see this help article: What are active minutes?

 

Please keep me posted! Smiley Happy

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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