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Exercise not loading on fitbit app

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‎01-04-2022 06:49 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎01-04-2022 06:49 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

Hi 

 

I went for a run yesterday and used my fitbit to track, for some reason it did not load to my fitbit app. I have uninstalled and re installed the app, turned the Bluetooth on and off. Restarted my watch and re started my phone. 

 

I am out of ideas. Anyone know how I can sort this problem please? I don't know if it's worth mentioning that my watch has been off for a few weeks, I re charged it then went for a run. Not sure if that has any thing to do with it?

 

Thanks for your help

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‎01-17-2022 10:11

‎01-17-2022 10:11

Hi @Jody23V has all the step count loaded correctly? 

Did you manually start the run activity on the watch, or let fitbit decide what you are doing? 

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