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Exercise not logging

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‎10-03-2019 01:09

‎10-03-2019 01:09

Hi

 

my fitbit Versa isn’t tracking any of my walks or elliptical etc. Only tracks if I select an exercise on my watch.

i’ve tried restarting my watching but it didn’t help.

 

 Thanks 

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‎10-04-2019 16:15

‎10-04-2019 16:15

Welcome to the Fitbit Community, @N.K.. 

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa isn't automatically recognize your activities. Thank you for your efforts to resolve this by restarting your watch. SmartTrack recognizes an exercise that lasts at least 15 minutes. If your activities aren't being recognized, lowering the time auto-exercise recognition setting to 10 minutes may help ensure they record properly. You can confirm the steps to adjust your exercise recognition settings in this help article: How do I automatically track activity with my Fitbit device?

 

Let me know how it goes. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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