Exercise tracking not logging heart rate

[Flynan]

I recently purchased a Fitbit Versa and it used to log my heart rate in the exercise tab when I go for jogs, but it recently stopped doing this and I'm not how to set it up so that it does this again. When I log a workout it logs my heart rate, but I've noticed it doesn't do it for runs and walks anymore. Any help would be appreciated!

[LiliyaFitbit]

Welcome to the Fitbit Community @Flynan. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're experiencing with exercise tracking not logging heart rate. Thank you for your efforts to resolve the issue. I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. Also, you can keep an eye to this thread for future updates about this issue.

I appreciate your patience and understanding while we work to improve your experience.

If you need anything else, let me know.

[ShadowAndJeb]

Today's update did not fix the issue.  Over 6 weeks now.  

[LiliyaFitbit]

Hi @ShadowAndJeb, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

Thank you for joining the thread and sharing that the issue persists after the recent update. I understand that this can be very frustrating. We’re currently working to resolve this issue and hope to have a fix soon. I am sorry for any trouble.

I'll be around.