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Experience with Support team

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‎05-04-2021 17:58 - last edited on ‎05-04-2021 18:20 by Fitbit Moderator

‎05-04-2021 17:58 - last edited on ‎05-04-2021 18:20 by Fitbit Moderator

Absolutely appalling sarcastic reply from customer support that has left me in tears. Anybody else experienced this. So disappointed. 😢

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎05-04-2021 18:03

‎05-04-2021 18:03

Hello @CeriAnn29  glad you found the community forums. We're members, like yourself, who use the Fitbit devices. What's going on? Maybe we can point you in the right direction.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-04-2021 18:07

In response to Odyssey13

‎05-04-2021 18:07

My tracker stoped working 1 month out of warranty. The response I had was to purchase a new one but put in a very sarcastic way. Totally shocked and upset.

Sent from my iPhone
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‎05-04-2021 18:10

In response to CeriAnn29

‎05-04-2021 18:10

@CeriAnn29  guess you went through some troubleshooting steps, like restarting it? Sorry this happened to you. 

Stepping in the U.S.A. since September 2013. Android 14

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‎05-04-2021 18:37 - last edited on ‎06-17-2024 10:33 by Fitbit Moderator

In response to Odyssey13

‎05-04-2021 18:37 - last edited on ‎06-17-2024 10:33 by Fitbit Moderator

Hi @CeriAnn29. Welcome to the Community Forums. @Odyssey13 It's good to see you around and thanks for your great help.

@CeriAnn29 Thanks for bringing this to our attention. This isn't the type of experience that we want you to have and I apologize for the inconvenience caused by this situation. Your feedback hasn't gone unnoticed and rest assured it will be passed along to prevent this from happening in the future.

In regards to your Versa, while I don't have access to your case, I've gone ahead and forwarded your posts to our team so they can look into your details and see if there is anything else that can be done for you. Due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon via email.

Have a good day.

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