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Feedback about Versa - My experience

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‎07-27-2020 21:16 - last edited on ‎07-28-2020 18:42 by Fitbit Moderator

‎07-27-2020 21:16 - last edited on ‎07-28-2020 18:42 by Fitbit Moderator

I used my Versa very carefully. Never went in water with it. Still one day there was a firmware update and after that my watch never started.

There is no way to reinstall the firmware.

There is no way to reset except from the device.

There are no option to repair it at all. 

Customer support dont even try to resolve the issue. After requesting also I did not get feedback as they were aware I am not going to give good feedback. 

There is no way to raise complaint.

Pathetic service. They dont even care about customers and sell poor quality of product.   

Its better to get some cheap smart watch at least that works better than FitBit

 

Moderator Edit: Clarified subject

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‎07-28-2020 18:41 - last edited on ‎07-15-2025 05:41 by Fitbit Moderator

‎07-28-2020 18:41 - last edited on ‎07-15-2025 05:41 by Fitbit Moderator

Hi @shreya_s, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

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‎12-31-2020 02:39

In response to RicardoFitbit

‎12-31-2020 02:39

Hi Ricardo,

As I mentioned I did not get any satisfactory support from customer service, infect they asked me to throw the watch and buy new with just 25% discount.

If $179 watch works just for 1.5 years its waste to invest money in it. I am not the only one there are so many people on community complaining the same. How you are not working to resolve such a common problem complained by so many users? 

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