Feedback about Versa - My experience

[aum12345]

I bought three different Fitbit Versas, and all of them stopped working within a year. Fitbit has a warranty policy for 1 year. We requested another watch, and what do they do? They send us a trash refurbished watch that lasted only a few months. We called them again, and they said the warranty policy has expired, as it starts from the old device. The customer service was terrible. They slapped a small discount and kept reiterating their warranty policy. They told us that they couldn’t help at all. It is understandable for one watch to malfunction, but when three watches stop working within the warranty period, it is an anomaly. What’s even worse is that they told us that they give refurbished watches as replacements. These refurbished ones don’t last; they only bring you out of the warranty period. Do not buy any Fitbit products. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @aum12345, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.