Feedback about Versa.

[Dakos]

I thought the sun shined out of fitbits health improving peachy butt after owning the Charge HD. Hell bent on not giving more money to the church of Apple, I bought the Versa the moment it was released. I was sohappy with it for about a week, until I flew home from the US and the screen froze. Not a problem, fitbit sent a new one. This one lasted a little longer, but again eventually the screen froze and then went blank. Needless to say i'm currently on my 3rd Versa sent from fitbit HQ. Low and behold, the screen has gone blank and I can only see a back light coming on. I'm currently complaining Again to fitbit! If fitbit sent me another Versa it will be the 4th versa i've had in under 11 months. 

Is this a common problem? Have i just been extremely unlucky? I'm beginning to think I should just demand my money back. My experience with this product make me believe it should never of been released.

Moderator Edit: Clarified Subject.

[Marrrmaduke]

@Dakos I am sorry to hear about your woes with Versa. 😞 All, I can advise is to accept the replacement and hope for the best. I am quite surprised as I've had mine since day 1 of the release, but I guess QC issues happen.

[MarcoGFitbit]

Hello @Dakos, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @Marrrmaduke, I hope you're doing well. 

@Dakos, I appreciate your participation in the Forums and for sharing your experience with us. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I appreciate you have shared your experience with us. I sincerely apologize for the inconveniences this issue has caused you, please remember that we do not expect manufacturing issues to to affect our trackers but that's why every Fitbit tracker comes a limited product warranty and in case you have inquiries or doubts about what it covers, you can check it on this article: Return Policy & Warranty.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Dakos]

I got told on the 19th of Feb someone wouldn't contact me by email to sort this out. I still haven't had that email...

Just a thought, would crossing time zones cause the versa to crash. Upon reflection my first one died after a flight back from the US, my 2nd one crashed after going to France then died 2 days later. And my 3rd just died after flying to Ukraine. Could this be the problem?

[Marrrmaduke]

@Dakos Very interesting observation. Honestly (mind you I do not work for Fitbit and have no access to designs), the black screens of death might be coming from firmware issue. My guess. So, yeah there could be lots of factors. Perhaps when you get a replacement disable automatic timezone? Better, to do it manually I guess. Re Feb 19, this should not take that long, perhaps you could follow up by phone? (877) 623-4997. This would really be the quickest way and you would probably avoid next lengthy email exchange. Good luck and report back.