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Fit bit versa has randomly stopped working

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‎09-04-2018 11:25

‎09-04-2018 11:25

I recently acquired a Fitbit versa and it was working fine and then the screen cut out and turned black. I thought it may have ran out of charge so I placed it in the charger and the screen is still black. I check the app and it says it is fully charged but when I try to sync it it says it is in an unknown location.

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3 REPLIES 3

‎09-04-2018 11:51

‎09-04-2018 11:51

Hello @JakeWilliams

Head to pg. 68 below and try a restart, if that still doesn't help, try a factory reset. 

user manual

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎09-04-2018 13:32

In response to ACG

‎09-04-2018 13:32

Thank you for the help but my versa will not turn on at all, I cannot
factory reset it because the screen is black when I try to turn it on. It
is not out of charge because it says so on the app.
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‎09-04-2018 13:45

In response to JakeWilliams

‎09-04-2018 13:45

Alright, give customer support a call:

customer support

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer