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FitBit Versa battery draining faster than it should.

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‎11-20-2018 10:30 - last edited on ‎11-21-2018 07:38 by Moderator Alum

‎11-20-2018 10:30 - last edited on ‎11-21-2018 07:38 by Moderator Alum

My FitBit Versa's battery has been draining really quickly. Within 4 hours it goes from being at 100% to 40%. I have the brightness set on dim, all day sync is off, and I have the quickview off. I bought this watch because it claimed a four day battery life. I have had the watch for three weeks and I love it with the exception of the battery life. Any tips on how to resolve this?

 

Moderator Edit: Clarified Subject.

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3 REPLIES 3

‎11-20-2018 11:28

‎11-20-2018 11:28

Welcome to the forums!

 

How are you charging it? See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

If that's not the case I would take it back where ever you got it and exchange it

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎11-21-2018 02:50

‎11-21-2018 02:50

I just started to have the same issue.  I am calling fitbit today.  This is unacceptable. 

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‎11-21-2018 07:41

In response to sandy0204

‎11-21-2018 07:41

Hello @clstansberry and @sandy0204, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @WendyB, thanks for all your help. Smiley Happy

 

@clstansberry and @sandy0204, I appreciate your participation in the Forums and for sharing your experience with us. 

 

@sandy0204, thanks for bringing this to our attention. Tell me, when did you start experiencing this situation? Have you tried the tips kindly provided by @WendyB? If so, additionally to those tips, restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and let us know if the battery on your Versa improves. 

 

@clstansberry, I've checked with our Support Team and it seems you have a case created with them already. If you need further assistance, please reply to them, as they will be able to provide you more options. 

 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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