Fitbit App double counting exercise?

[Lucybeckham]

Hey 

I just got my versa a week ago and have since been for 2 runs, I log these through the versa watch with the connected GPS. However when I finish the run it logs the exercise twice, one with a map of where I’ve run etc, and the other a similar distance (but less) to what I’ve run with no map, assuming it’s guessing my exercise from my steps and heart rate? How do I get the app and watch to connect together and not record one run as 2 separate runs! 

[RobertoME]

Hello there @Lucybeckham, welcome aboard to the Fitbit Community. Thanks for reporting this issue and certainly this is not a normal behavior. The reasonable explanation here, might be related to SmartTrack.

It is possible beside the connected GPS activity, is recognizing a SmartTrack activity causing a duplicate entry.

Try to perform a restart on your tracker if this issue is happening on a daily basis: How do I restart my Fitbit device?

Let me know how it goes. I'll be around.

[Miggins92]

I’m having the same issue, I go for a run on the treadmill and record it’s treadmill and it will record fine, but usually a couple of hours later the smart track has added The run again, so more steps, more exercise minutes, more kcals burned. 

[Spingal]

Did you ever figure out how to stop the Fitbit from double counting? I did a spin class and it also adding cycling (with a higher calorie count burn) for the same time...

[Lucybeckham]

Yeah if you go to your smart track settings turn it off for cycling / running etc if you’re going to manually log it! I have it so mine only smart tracks walking!