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Fitbit Coach App not showing personalized workouts.

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‎07-30-2018 07:16 - last edited on ‎07-31-2018 05:20 by Moderator Alum

‎07-30-2018 07:16 - last edited on ‎07-31-2018 05:20 by Moderator Alum

Hi There, 

 

I'm wondering if someone can help. I am a fitbit coach premium member, but I can't get the personalised workouts on my fitbit versa. I have tried to update the app on the fitbit laptop app and on the mobile app but it won't update. The fitbit coach premium works perfectly in the app on my iPhone 6s but not on the versa, I just get the same 3 default workouts. I have already uninstalled the fitbit app and fitbit coach on my iPhone and reinstalled but that hasn't helped. My connection to wifi is also fine and my versa is fully charged when I've tried to update. 

 

Any got any tips on how to update? 

 

Thank you.

 

Moderator Edit: Clarified Subject.

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‎07-31-2018 05:22

‎07-31-2018 05:22

Hello @tezabell, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy


Thanks for letting me know about this issue. At this moment our team is aware of the problem and is working to resolve it as quickly as possible. 

I'm very sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Please let us know if there's anything we may do to assist you in the meantime.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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